Terms & Conditions

Ruqyah Worldwide Terms & Conditions

1.1. Ruqyah sessions are conducted in accordance with Islamic guidelines.
1.2. Female clients must attend with a Mahram (male guardian) or a female chaperone, who must remain physically present with the client throughout the session, this is for one to one sessions. For group sessions it is strongly advised to have someone present in case of any support that may be needed.
1.3. Clients must be mentally sound and able to provide informed consent for the session.

2.1. Full payment is required at the time of booking.
2.2. Payments are processed securely via our accepted payment methods.
2.3. No bookings will be confirmed without payment.

2.4. Subscription Payments
The Group Ruqyah membership is £10 a month, paid automatically by card through our secure payment provider, until you cancel. You can cancel at any time through the secure membership page linked in your emails. When you cancel, your membership will not renew and your access continues until the end of the month you have paid for. Refunds are not given for part months or sessions not attended. Your Zoom link is personal to you, must not be shared, and works on one device at a time. By joining, you confirm that you understand and agree to these terms.

3.1. Clients may reschedule or cancel their appointment up to 24 hours before the scheduled time.
3.2. Cancellations within 24 hours of the appointment are non-refundable.
3.3. No-shows or failure to attend the session will result in forfeiture of the session fee.
3.4. If the practitioner cancels the session, a full refund or reschedule will be offered.

4.1. Clients must ensure they are in a quiet, distraction-free environment if the session is conducted online.
4.2. The use of recording devices or taking photographs during the session is strictly prohibited.
4.3. Any disruptive, inappropriate, or disrespectful behavior will result in immediate termination of the session without refund.

5.1. Clients are advised to seek medical or professional assistance where necessary.
5.2. The practitioner does not guarantee specific outcomes from the session.

6.1. All personal information shared by the client will be kept strictly confidential.
6.2. We only share personal details with the service providers we use to run our services (for example our payment, video-call, booking and email providers), only as far as needed to provide the service, or where required by law.
6.3. Any misuse of the service, including providing false information, may result in termination of services.

By booking and attending a Ruqyah session, you confirm that:
You have read and understood these Terms & Conditions.
You voluntarily agree to proceed with the session under these conditions.

These Terms & Conditions are subject to change without prior notice.

For any questions, please contact us before booking.