Privacy Policy

 This Privacy Policy explains how Ruqyah Worldwide collects, uses, and protects your personal information when you visit our website, join an online session, or contact us for support.

1. Who we are

Ruqyah Worldwide is a centre for Qurʾān‑based ruqyah, focusing on spiritual healing and protection in line with classical Islamic guidance. This website is built and hosted using GoDaddy’s Websites + Marketing platform.

2. Information we collect

We only collect information that is reasonably needed to provide our services and run this website. This may include:

• Your name and contact details (such as email address and phone number) when you book a session, subscribe, or contact us.
• Basic booking details (such as preferred session date and time).
• Technical information collected automatically by our website host, such as IP address, browser type, and pages visited, for security and performance monitoring.

We do not deliberately collect sensitive medical records through this website. If you choose to share health‑related information with us, you do so voluntarily so we can understand your situation better.

3. How we use your information

We use your personal information only for clear, limited purposes, including:

• Managing bookings and sending you confirmations or reminders.
• Responding to your questions and support requests.
• Sending you emails or messages you have actively requested or opted into (for example, session updates or educational content).
• Maintaining the security and performance of this website.

We do not use your personal information to create profiles for advertising, and we do not sell your data.

4. Payments and third‑party processors

Payments for sessions or products are processed through trusted third‑party providers (for example GoDaddy’s integrated payments system, Stripe, or Acuity Scheduling, depending on how you complete your booking). We do not store your full card details on our own systems.

These payment providers process your data in line with their own privacy policies. When you make a payment, you will see their name on the checkout page.

5. How we share your information

We only share your information when it is necessary and lawful, such as:

• With our website platform provider (GoDaddy) and integrated tools that help us run the site and bookings.
• If we are required to do so by law or to respond to valid legal requests.

We do not sell, rent, or trade your personal information with third parties for marketing.

6. Data security and retention

We take reasonable steps to protect your information from unauthorised access, use, or disclosure. This includes using secure platforms, access controls, and keeping software up to date.

We keep your information only for as long as it is needed:

• To provide the service you requested (for example, your booking).
• To meet legal, accounting, or reporting requirements.

When information is no longer needed, we aim to delete it or anonymise it safely.

7. Cookies and tracking

Our website may use cookies and similar technologies to:

• Remember your preferences.
• Improve site performance and security.
• Understand how visitors use the site (for example, basic analytics).

You can usually control cookies through your browser settings. Turning off certain cookies may affect how the site functions.

8. Your choices and rights

Depending on your location, you may have rights over your personal information, such as:

• The right to access the personal data we hold about you.
• The right to correct information that is inaccurate or incomplete.
• The right to ask us to delete certain information, subject to legal limits.

If you would like to exercise any of these rights, or have questions about how your data is used, please contact us using the details on our Contact page.

9. Children

Our website and services are not directed at persons under 18. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will review and, where appropriate, delete that information.

10. Changes to this policy

We may occasionally update this Privacy Policy to reflect changes in our services or legal requirements. The “last updated” date at the top of this page shows when it was last revised.

If the changes are important, we may also highlight them on the website.